📌 Walmart Marketplace – Master Action Plan Template

Whenever Walmart suspends your account, removes a listing, or flags a violation, they want three things in every appeal:

👉 1. Root Cause (What happened?)
👉 2. Corrective Action (How did you fix it?)
👉 3. Preventive Action (How will you prevent it in the future?)

📝 Universal Walmart Appeal Template

Subject: Walmart Account Appeal – [Store Name]

Dear Walmart Performance Team,

We respectfully request a review of our account/listing suspension.

Root Cause:
The issue occurred due to [explain exact reason, e.g., incorrect product detail page, late shipment rate, restricted product].

Corrective Action Taken:

• Removed/updated the problematic listing.

• Contacted supplier to verify product authenticity.

• Issued refunds or replacements to affected customers.

• Improved product descriptions/images.

Preventive Action Going Forward:

• Weekly performance audits of all listings.

• Staff training on Walmart policies.

• Implementation of automated tracking & inventory alerts.

• Partnered with verified distributors only.

We kindly request reinstatement and assure full compliance with Walmart policies.

Sincerely,
[Your Name / Store Name]