Order Defect Rate (ODR) / Late Shipment Rate Appeal
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Subject: Appeal for High Order Defect Rate – [Store Name]
Dear Walmart Performance Team,
We recognize that our ODR/Late Shipment Rate exceeded the allowed threshold. This occurred due to [reason, e.g., carrier delays]. To correct this:
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Partnered with faster shipping carriers.
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Increased safety stock levels.
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Implemented real-time order monitoring.
We are confident this will maintain compliance moving forward. We kindly request reinstatement of our account.
Sincerely,
[Your Name]